Frequently Asked Questions
Everything you need to know about your VMAX electric scooter journey.
How long does shipping take for a VMAX scooter?
Orders are typically processed within 1-2 business days. Depending on your location, standard ground shipping usually takes between 3 to 7 business days.
What is the warranty coverage on VMAX products?
All VMAX electric scooters come with a comprehensive 24-month limited warranty that covers manufacturing defects in the frame, motor, and electronics.
Can I return my scooter if I change my mind?
Yes, we offer a 14-day return policy for scooters in new, unused condition with original packaging. Please note that return shipping fees and a restocking fee may apply.
Are VMAX scooters water-resistant?
VMAX scooters feature an IPX5 or higher water-resistance rating, meaning they are protected against low-pressure water stream and light rain, though they should not be submerged or used in heavy downpours.
Do you offer financing options for purchases?
Yes, we partner with various payment providers to offer flexible monthly installment plans at checkout, allowing you to ride now and pay over time.
Where can I find replacement parts or get repairs?
We stock a full range of replacement parts on our website. For repairs, you can contact our technical support team or visit one of our authorized service centers nationwide.