Returns & Exchanges

At VMAX, we stand behind the quality of our high-performance electric scooters and offer a 30-day return window for all unused items in their original packaging. We are committed to ensuring you find the perfect ride for your lifestyle and commute.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Scooter

  Ensure the scooter is clean, deactivated from any mobile apps, and securely packed in its original heavy-duty VMAX box with all manuals and chargers included.

• 3.
  Ship It Back

  Affix the provided shipping label to the exterior of the box and drop it off at an authorized carrier location; please note that return shipping fees may apply.

• 4.
  Inspection and Refund

  Once our technicians verify the scooter's condition and odometer reading, we will process your refund to the original payment method within 5-7 business days.